At Labi Craft, we are committed to ensuring your satisfaction with every purchase. Please review our return policy for sale items to understand our procedures and guidelines.

Eligibility for Return
Sale Items: Items purchased during a sale or promotion are eligible for return. However, sale items must be returned within [number] days from the date of purchase.

Condition: To qualify for a return, items must be in their original condition, unused, and with all original tags and packaging intact.

Return Process
Initiate a Return: Contact our customer service team at [contact information] to initiate a return. Please include your order number and reason for the return.

Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.

Return Shipping: Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

Refunds and Exchanges
Refunds: Upon receiving and inspecting the returned item, we will process your refund to the original payment method. Please allow [number] business days for the refund to appear on your statement.

Exchanges: If you wish to exchange the sale item for another product, please indicate your preference when initiating the return. Exchanges are subject to availability and may incur additional shipping charges.

Non-Returnable Items

Final Sale: Items marked as “Final Sale” are not eligible for return or exchange.

Custom Orders: Custom or personalized items are non-returnable unless defective or incorrect.

Defective or Incorrect Items

Report Issues: If you receive a defective or incorrect item, please contact us within [number] days of receipt. We will arrange for a return or exchange at no additional cost to you.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

Thank you for shopping with Labi Crafts